Mumbai, June 12, 2025 – In a significant move towards smarter urban governance, the Brihanmumbai Municipal Corporation (BMC) has launched a revamped mobile application called Pothole QuickFix along with a dedicated WhatsApp chatbot to simplify the process of reporting potholes and road damage in the city. The launch comes ahead of the monsoon season, when road conditions typically deteriorate, causing a surge in complaints and accidents.
The new digital tools aim to make civic reporting more accessible and efficient for Mumbai’s residents. The Pothole QuickFix app, available on both Android and iOS platforms, allows users to upload a photograph of a pothole, write a short description, and geo-tag the exact location. In parallel, BMC has introduced a WhatsApp chatbot service on the number 89992 28999, where citizens can initiate complaints by sending messages such as “Pothole” or “Khadda” in Marathi. This messaging option offers an easy alternative for users who may not want to download a separate app.
Once a complaint is submitted, it is automatically routed to the relevant department of the municipal corporation. Civic officials are mandated to address the issue within 48 hours. If the complaint is not resolved within this period, the system will escalate the matter to higher authorities for action, creating a built-in mechanism for accountability.
What makes the initiative more citizen-friendly is the inclusion of real-time tracking. Users can follow the status of their complaints, receive notifications when repairs are completed, and even reopen a complaint if they find the work unsatisfactory. This loop of feedback and action is designed to ensure greater transparency and responsiveness from the civic administration.
According to BMC officials, this digital upgrade is part of the broader Smart Mumbai initiative that aims to leverage technology to solve chronic urban problems. With monsoon-related road damage being a recurrent issue in Mumbai, the civic body hopes that faster pothole repairs will reduce vehicle damage, ease traffic congestion, and prevent accidents caused by poor road conditions.
At the launch, Municipal Commissioner Bhushan Gagrani stated that the success of the platform depends on active public participation. “This is not just an app—it’s a two-way commitment between the BMC and the people of Mumbai. Together, we can make our roads safer and our governance more accountable,” he said.
With the rollout of Pothole QuickFix and the integration of WhatsApp support, Mumbai has positioned itself as one of the leading Indian cities to use real-time digital tools for civic maintenance, setting a benchmark for other urban centers across the country.
